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Privacy Policy


At MEDIX, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our products and services.

1. Scope

This policy applies to:

  • Visitors to the MEDIX website.
  • Users of MEDIX products, including clinics, hospitals, pharmacies, and medical shops.
  • Individuals whose data is processed through the MEDIX platform by medical providers.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, and organization details when you contact us or sign up.
  • Account Information: Login credentials, usage logs, and role-based permissions.
  • Health Data (Indirect): As a platform provider, we process but do not own or use patient health data. This data remains under the control of the medical provider.
  • Device & Access Data: IP address, browser type, language, and access logs.

3. How We Use Your Information

We use your information to:

  • Provide, manage, and support MEDIX services.
  • Respond to your inquiries or service requests.
  • Improve platform performance, security, and usability.
  • Comply with legal, regulatory, or contractual obligations.

We do not sell or rent your personal information to third parties.

4. Health Data Responsibility

All health and medical data processed via MEDIX is handled on behalf of medical providers. Each provider is responsible for obtaining patient consent and ensuring compliance with local regulations (e.g., SEBAHE, CBAHI, HIPAA, GDPR).

5. Data Storage and Security

  • Data is stored securely in servers located in compliance with Saudi data residency requirements.
  • We use encryption, access controls, and monitoring to protect data.
  • Only authorized personnel have access to sensitive information.

6. Cookies and Tracking

We may use cookies or similar technologies to:

  • Improve website experience.
  • Analyze usage and traffic.
  • Store session and language preferences.

You may disable cookies in your browser settings; however, some features may not function properly.

7. Third-Party Services

We may integrate with third-party services (e.g., payment gateways, DICOM viewers) under strict privacy controls. Any such integration follows data protection agreements and is limited to what is necessary.

8. Your Rights

You may:

  • Access, update, or correct your personal information.
  • Request deletion of your account (subject to contractual and legal obligations).
  • Contact your medical provider regarding any patient data stored in MEDIX.

To exercise your rights, contact us.

9. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. Continued use of MEDIX constitutes your acceptance of the updated policy.

10. Contact Us

For any questions regarding this Privacy Policy, please contact:

Solutions Unity Co.

MEDIX Platform